My Review of Keen :)

With so many psychic sites out there on the world wide web, how do you know which sites are legit and offer a service you can trust? I checked out Keen.com, one of the leading websites for psychic and tarot card readings. Here’s our guide to everything they offer!

Get Started with A Live Chat Reading

First thing’s first! My review focuses on chat readings, but you can also call a psychic who’s online now or book a time for a call in the future. You can also choose an email reading, if you like. Scrolling through the list of advisors, you’ll be able to see who is available when the Chat Now button is highlighted. If it’s greyed out, come back later to talk to that particular advisor. If you’re a new customer then it’s just a case of clicking the Chat Now button, signing into your account and providing payment details. Simple!

My Psychic Reading – How Did it Go?

Once I chose my advisor (I opted for Psychic Pat) and entered my payment details, I was connected pretty quickly, in just under 60 seconds! I didn’t have any technical issues with my chat, as there’s no special software or downloads needed to get started. Keen chat uses your web browser, but you will need to enable pop-ups. Once you’re connected to your advisor, you’ll be able to see when they are chatting and vice versa, so you’ll know if you’re disconnected at any point.

My Tarot Reading 

I opted for a tarot reading, where your advisor consults tarot cards for answers to your questions and advice relating to a specific life situation. Psychic Pat asked me for my name and date of birth, before taking a few minutes to consult the tarot cards. She then answered a couple of important questions I had about my relationship and my work situation (I’m going back to college to study soon and wanted to know how things would work out).

It’s important not to get too specific with your questions – general questions about a relationship, work or life situation are advised. Remember though, take your reading as helpful advice, as nothing in life is ever 100% certain! 

How Long is a Typical Reading?

My advisor was really quick to respond to my questions and amazingly insightful. She provided some useful advice and even came up with a few insights into my situation that hadn’t occurred to me at first. I left my reading feeling positive about the future and wondering if what she had said would actually come to pass! It does take some time to ask questions and get a response, so I don’t recommend rushing your reading.

My tarot reading provided answers to a couple of questions and took around 10 minutes, but for a more in-depth look at a situation, you might want to allow for half-an-hour to an hour, depending on the advice you’re seeking. One thing I found really helpful on Keen is that when you have one-minute remaining, you’ll get a notification and your chat stream will pause to allow you to replenish your account or end the chat – simple!

So Who Are Keen.com?

Keen have been around a while, since 1999 in fact, and during that time they’ve had over 35 million conversations with customers. Today they have more than 1,700 psychic advisors available for phone, online chat and email readings, as well as an app for iOS. They’re open 24 hours a day, 7 days a week, 365 days a year, so you can contact an advisor for a reading at any time and be sure your chats are 100% anonymous and confidential.

What Kind of Readings Do Keen Offer?

The Keen website is really easy to navigate and everything is laid out very clearly. It only takes a few minutes to get ready for your first psychic reading! Keen provide a variety of different advisors, including those offering:

  • Psychic readings
  • Tarot readings
  • Spiritual readings
  • Love and relationship advice
  • Life questions advice

I opted for a tarot reading but many of the advisors here offer a wide range of services. You can always ask them for recommendations if you’re unsure of what’s right for you. Whatever sort of reading you’re looking for, there will be an advisor to suit.

Searching for a Service

Not all advisors offer chat readings, but I noticed Keen provide a simple search function that allows you to search by advisor name (great if you’ve had a reading before and want the same advisor, or a friend has recommended a specific advisor). You can also search using the following parameters too:

  • Rate per minute
  • Call availability
  • Rating
  • Type of advice (chat or call)

This makes it really easy to find the right advisor for your reading. Every advisor charges a different rate per minute, so there are advisors available to suit all budgets.

Free Minutes for New Customers

One of the things I loved most about Keen is that they have a great offer for new customers! When I signed up to the site (which is really quick and easy to do and simply involves providing a few details and verifying your email address), they credited my account with three free minutes. These can be used towards any type of reading and you’re not charged until your free minutes have ended. Perfect!

How Reliable Are Keen’s Psychics?

If you’re anything like me, you’re possibly a little sceptical about using an online psychic service and wondering how reliable these advisors actually are. Good news though – Keen screen all of their advisors and monitor quality at all times. You’ll also find that many of their advisors have been working for the company for years. A lot of the ‘more popular’ or featured advisors have their own blogs or pages where you can read information about them and get a feel for their credibility. This can be really helpful when it comes to choosing an advisor.

Listing Quality Score (LSQ)

You can also see an advisor’s rating and customer reviews, making it easy to see which advisors are the most popular. In addition, each advisor is awarded a Listing Quality Score (LQS) which is based on three different things:

Quality of service

  • Ease of doing business
  • Business performance
  • Keen also offer a 100% satisfaction guarantee, so if you’re not happy after your reading, just contact customer support within 72 hours to request reimbursement. If your request is successful they’ll credit your account with Keen dollars, up to the value of $25, which you can spend on future conversations through the site!

How Do Keen Payments Work?

Keen payments are secure, whether you’re paying through the desktop or mobile site, over the phone or via the app. I found it really easy to add my debit card details, but you can also use a credit card or PayPal for payment. You won’t be charged until your free minutes have been used up. Once your free minutes are all gone, you’ll receive a prompt asking if you want to continue with the chat and you can choose how many minutes you want to pay for. So there’s no risk of going over your chosen time – all too easy to do when you’re engrossed in what your advisor is telling you!

If you prefer, you can choose to pay before your chat starts. This is something I would definitely do in future as it means you won’t be interrupted by your reading pausing to make payment. You can usually choose to pay for 10 minutes, 20 minutes or any number of minutes of your choice. The rate you’ll pay is clearly displayed and your card or PayPal will be charged instantly before your reading commences. 

What Happens If You Have Problems?

Luckily, I didn’t have any technical issues with my chat reading. If you do have a bad technical or usability experience of the service, there’s an option to click a red ‘thumbs-down’ button when your reading ends. You’ll then be able to provide details to Keen, and somebody will investigate and get back to you.

For any other issues, or if you weren’t happy with your reading, you can get in touch with customer support under the 100% satisfaction guarantee.

Anything Else to Know?

Unlike some other psychic reading sites, Keen don’t offer translation into other languages. This doesn’t mean that you can’t chat in another language, such as French or Spanish, just that you’ll need to ensure the advisor you choose also speaks your language! When you have a reading via chat, transcripts of your reading are saved for later and can be accessed at any time through your account. This is a really helpful feature as it means you can review your advice and reading at any time and even share it with friends and family.

Other Services Available on Keen.com

As well as readings, Keen provide free daily horoscopes for all star signs and a range of articles on topics such as love advice, life advice and astrology advice. These can be a great place to start if you’re looking for some reading material before chatting with your advisor. There are also a number of free customer promotions which you can find out more about on Keen’s sitemap page. From numerology readings to compatibility readings and more, it’s well worth checking out these promotions if you are new to the site!

What’s the Verdict?

It’s important to remember that with any psychic reading or tarot reading, you shouldn’t take what you hear as gospel. Psychics are unable to provide specific time frames for the events they often predict and choices you make in your life can always impact what happens to you. For an insight into a problem situation or some useful advice as to where a specific life choice may take you, Keen’s advisor readings are really worthwhile.

I have to say that, although I was a little sceptical at first, I received some helpful and insightful advice that made me really think about my specific questions and problems. I found the Keen website very easy to use and it was even easier getting started with my first reading.

I also love that Keen offer a 100% satisfaction guarantee and that you can’t ever be overcharged during your reading, as it’s all too easy to lose track of time once you’re fully involved! So what’s my verdict? Well, I would recommend Keen highly to anybody looking for a psychic reading, whether this is your first experience with this kind of thing or you’re a frequent user of psychic sites.

If you're interested in checking out Keen for yourself, feel free to use my referral link here :)